Orders for in stock items, placed before Wednesday 20th will arrive before Christmas (Express Post Network). If in doubt, choose Next Business Day shipping for $11 (Normally $18.95).

Warranty and Faulty Product

How to report a warranty issue to us

4 simple steps:

  1. Check if your product is still under warranty, you can do this by looking at the product on the website.
  2. If it is still under warranty, take a few photos of the faulty item clearly showing the issue.
  3. Send the photos to warranties@teamrushfaster.com.au, along with your original order number and a quick description of the issue.
  4. Once we receive your email (with the photos) we will assess the issue and contact you to process the warranty.

My product arrived with a fault

  1. First of all, O M G, how embarrassing for us... and we are very sorry!
  2. Take a few photos of the faulty item clearly showing the issue.
  3. Send the photos to warranties@teamrushfaster.com.au, along with your original order number and a quick description of the issue.
  4. Once we receive your email (with the photos) we will assess the issue and contact you to sort it out.