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Warranty and Faulty Product

How to report a warranty issue to us

4 simple steps:

  1. Check if your product is still under warranty, you can do this by looking at the product on the website.
  2. If it is still under warranty, take a few photos of the faulty item clearly showing the issue.
  3. Contact us, along with your original order number and a quick description of the issue.
  4. We will then respond and request the photos to process your warranty.

My product arrived with a fault

  1. First of all we are very sorry!
  2. Take a few photos of the faulty item clearly showing the issue.
  3. Contact us, along with your original order number and a quick description of the issue.
  4. We will then respond and request the photos in order to resolve this issue.