Returns & Exchanges
Our Return Policy
Return anything within 100 days from date of purchase. Even if it’s on sale. Even if you changed your mind. We don’t have to do this, but we don’t want you to end up with the wrong gear. Your returned gear needs to be in its original condition, unused, with all swing tags and packaging. Please allow up to 7 days to see your refund on your credit card.
* For change of mind returns, please ensure products are:
- In perfect brand new condition
- Have swing tags and original packaging intact
We don't accept returns on worn, damaged or otherwise non saleable products unless they arrived damaged or faulty. For a couple of extra dollars we recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel).
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, faulty or if it was sent incorrectly, you can choose to have the items replaced or refunded. In this case, please contact us before sending your order back so that we can approve the return and issue you with a reply paid label so that you won't need to pay for your return shipping.
How To Exchange Items
3 quick steps to exchange items on your order.
- Place and pay for a new order on the website to secure the size/items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.
- Send back the items you are exchanging with the return form (see below for instructions)
- When we receive your returned items we will process a refund for them within 48 business hours.
How To Return An Order
3 easy steps to return your order:
- Grab the shipping slip that came with your order - there is a pre-addressed sticky return label on it and the return form is also on the back of the slip.
- Fill in the return form, securely package up the return items and include the return form in the package. Then attach the sticky return label on the package.
- Take it to the post office, for a couple of extra dollars we recommend getting the 'registered post' option over the counter at the post office. This is so that if your package goes missing you can track it down with registered post. (As you are the sender in this case we do not have the authority to track down the parcel).
- Please note that returns are not prepaid.
When your return arrives in our warehouse we will send you an email to notify you that we have received it. We will then refund your order within 48 business hours of receiving it and send you another email to let you know. Your funds will then show up on your statement within 1-5 business days.