Here's what our customers are saying ...

  • Service was great. However I believe I received a faulty product.
    Danielle N. from Pakenham, VIC, Australia
  • Not sure that I would. I expected a prompt delivery as promoted on your website however it took nearly 3 weeks to receive the wallet. I know you said it was due to moving warehouse but really you should have processes in place to continue usual business practice or else apologise IN ADVANCE that delivery is likely to be delayed. I kept being told it would ship the next day, then the next day, then the next day... in the end I gave up following up as I was not getting truthful answers. When I received the product it was quite dusty and almost looked like a second hand product. I had to wipe it all down before giving it as a gift. In all happy with the actual product but just not the buying process.
    Tracey C. from Oakleigh, VIC, Australia
  • its highly unlikely I would buy from rushfaster again.... the product delivery was heavily delayed to the point I was on the verge of cancelling my order when it was shipped.... this experience wasn't very good considering I make many online purchases and this was my first purchase with rushfaster
    laurie p. from Parkdale, VIC, Australia
  • lack of communication with your warehouse move and the 2 week impact on delivery. then told it would ship next day and it didn't. #fail
    Brent R. from Bondi, NSW, Australia
  • Top notch customer communication, especially while they're moving warehouse. Easy to speak to someone that will be able to assist you ASAP
    Dominic H. from Abbotsford, VIC, Australia
  • Service and delivery was impeccable.
    Jacqueline T. from Inglewood, WA, Australia
  • Always a great online shopping experience.
    Andrew C. from ROZELLE, NSW, Australia
  • The provided were cheaper than other websites
    Taylor N. from Werribee, VIC, Australia
  • I am still waiting on the promised $20 credit to my account by Daniel Clark (email of 5/6/18) due to the delay in the delivery of my order.
    Maria K. from South coogee, NSW, Australia
  • Received email 5/6/18 from Daniel Clark apologising for the delay on the delivery of my order. He advised that I would be credited $20 for the inconvenience , to date the amount has not yet been recredited to my account .
    Maria K. from South coogee, NSW, Australia
  • Received email 5/6/18 from Daniel Clark apologising for the delay on the delivery of my order. He advised that I would be credited $20 for the inconvenience , to date the amount has not yet been recredited to my account .
    Maria K. from South coogee, NSW, Australia
  • The free shipping on most products is awesome. But I’d love to see more variety in smaller gift ideas, you know the stocking filler type thing in the $10-50 budget. Your variety in the higher prices ranges is phenomenal but they aren’t impulse purchases 😉 Also, my experience was let down due to the communication surrounding the recent delays in shipping, I was informed of a credit being applied to my account, which never happened, and when I inquired I was informed I would be contacted the next day, which hasn’t happened. These two things cause me to hesitate about using rushfaster again. Customer service is key! Not just quality products and free shipping
    Nicole K. from Mayfield, NSW, Australia
  • fast service and well packaged
    Jacob H. from BIGGERA WATERS, SA, Australia
  • Deals and promotion more easily accessible
    Dang N. from Green valley, NSW, Australia
  • Great variety of brands and products, reasonable prices and fast shipping too.
    Isaac H. from South Coogee, NSW, Australia
  • Shipping taking ages. Product is still not here yet. No communication. Will find another supplier.
    Matthew P. from St Lucia, QLD, Australia
  • Very easy shopping and quick delivery...... totally happy with purchases !!
    Patsy C. from WAHROONGA, NSW, Australia
  • I received my bag really quickly. It was easy. Thumbs up!
    Diana G. from Dulwich Hill, NSW, Australia
  • fast and effective
    POH CHUAN G. from Chatswood, NSW, Australia
  • My items were purchased on 20th May, I received a notice they had been posted on 1st June and it is now 13th June and they have not arrived.
    Jaymie M. from Hayborough, SA, Australia
  • I love Herschel bags, and Rushfaster is the first, and now only, site I shop.
    Leah P. from Andrews Farm, SA, Australia
  • Impressively quick shipping!
    Kevin Nelson Y. from Doncaster, VIC, Australia
  • The service I got was very good
    Tanya C. from Geraldton, WA, Australia
  • the whole process was real fast
    Zhen-Lin Ethan K. from Rowville, VIC, Australia
  • You guys only stock quality goods and deliver quickly
    Cedric D. from Footscray, VIC, Australia
  • Amazing product! Thank you
    Luciana B. from Ballajura, WA, Australia
  • Fabulous service as always Rushfaster team :)
    Deidre C. from Modbury North, SA, Australia
  • My order of a reusable coffee cup arrived in a box six times the size it needed, full of plastic packaging. Horribly wasteful.
    Megan W. from Lilydale, TAS, Australia
  • Very quick delivery.
    Christa P. from Mount Crosby, QLD, Australia
  • Perhaps you shouldn't offer pre-orders. Just perhaps an email to advise when stock is back again.
    Sherrill G. from Rockdale, NSW, Australia
  • Extremely slow postage. Bought two items on the one order and they were shipped individually. The first one arrived very slowly and the second one 5 days later after it was delivered to a different address. Poor
    Matt D. from Quarry Hill, VIC, Australia
  • I love this jacket. Just like my old one but newer and has more look to it. Definitely buy this again in the further if they don’t run out of it by than.
    Ash G. from Riddells Creek, VIC, Australia
  • Good service and fat delivery.
    Jack M. from Sydney, NSW, Australia
  • Live up to your name
    Jac C. from Mildura South, VIC, Australia
  • Always quick service, clear about post tracking and great personalised service!
    Sean L. from Grovedale, VIC, Australia
  • Ultra fast shipping even with "standard" shipping selected. So easy to buy online with Rushfaster... perhaps too easy!
    Amy M. from THORNBURY, VIC, Australia
  • Super fast delivery, and free! Good quality product and easy to choose the best option!
    Amy J. from Como, WA, Australia
  • I have bought my last 4 laptop bags from rushfaster.. always a great experience.
    Ed M. from Preston, VIC, Australia
  • Thank you very fast have a friend that bought one so fantast so I got won very happy
    Ruth J. from Towradgi, NSW, Australia
  • A very impressive turn around time. I had the products within 72 hours. Good prices too.
    Nick C. from Denistone, NSW, Australia
  • It was great delivered on time! Well packaged
    Melissa C. from Malvern East, VIC, Australia
  • Cannot fault you guys in any way. Website is well organised and easy to navigate. Customer service goes above and beyond! Awesome range of products, for both high end and on a budget. Keep up the amazing work😊
    Emma W. from Wandana Heights, VIC, Australia
  • Great range & prices too.
    Fairuz A. from Lysterfield, VIC, Australia
  • Great Customer Support!! Keep it up.
    Caesar S. from Parap, NT, Australia
  • Excellent, quick service. Kept me informed.
    Julie F. from Duncraig, WA, Australia
  • Excellent customer service.Fast dispatch of backpack.Exactly what I wanted. Thank you.You are highly recommended
    Jerzy M. from Surfers Paradise, QLD, Australia
  • Brillant service was very quick Backpack great quality brand
    Maryanne D. from St Lawrence, QLD, Australia
  • Great and prompt service from the friendly staff.
    Jane H. from Goshen, TAS, Australia
  • Quick postage, good price!
    Monique M. from Bonner, ACT, Australia
  • Great price and quick postage
    Christian A. from Mittagong, NSW, Australia
  • GOOD RANGE AT GOOD PRICE
    KIM M. from PAKENHAM, VIC, Australia
  • Prompt delivery. Exactly as described. Happy.
    Alexander M. from East Geelong, VIC, Australia
  • Super fast service, great products
    Heather A. from Cook, ACT, Australia
  • good price. got a discount code.
    tim w. from Adelaide, SA, Australia
  • Dimensions listed were incorrect. This was really annoying as the listed measurements would fit in my drink holders in my car but these don't.
    Dan F. from Belair, SA, Australia
  • The range of the item I was interested in was huge and delivery was super quick. Can't ask for more than that!
    Lauren H. from Singleton, NSW, Australia
  • It has been fabulous and so fast
    Fiona P. from Bulimba, QLD, Australia
  • Excellent customer service, above and beyond to help with my keepcup purchase and replacement bands. Nith was so patient and very helpful! Not something that you get very often these days.
    April W. from GRANGE, SA, Australia
  • Shipping was faster than expected and the product was exactly as described.
    Kate B. from NORTH BALGOWLAH, NSW, Australia
  • Have more brand choices
    Cecily H. from Hobart, TAS, Australia
  • shipping costs
    abigail b. from kensington, VIC, Australia
  • Great prices and speedy shipping / delivery times!
    Elle P. from Croydon, VIC, Australia
  • Quick and easy. How all online shopping should be! Came looking for one specific item and found all the brands I want stuff from - I think I’ve found my new go to shopping site!
    Gloria S. from North Melbourne, VIC, Australia
  • Excellent transaction and service, thank you!.
    margaret h. from Launceston, TAS, Australia
  • Easy website, and incredibly fast delivery
    Mel Y. from Cremorne, NSW, Australia
  • Great service
    Dave F. from Greenwood, WA, Australia
  • Great service
    Dave F. from Greenwood, WA, Australia
  • Great service
    Dave F. from Greenwood, WA, Australia
  • Great service
    Dave F. from Greenwood, WA, Australia
  • Easy to use website, prompt delivery and great prices. Would buy again.
    Fiona B. from NEWTOWN, VIC, Australia
  • Next day delivery very happy
    Malvina C. from MANSFIELD, QLD, Australia
  • You run a great web shop! Keep up the good work!
    Mark T. from Sydney, NSW, Australia
  • Very quick turnaround, communication was detailed but not overwhelming, pricing is competitive and range is vast. Samsung product options?
    Ben J. from Malaga, WA, Australia
  • Great communication when one of the items wasn't available.
    Timothy C. from Richmond, VIC, Australia
  • Nope, please keep up the excellent service!
    Meu S. from Burwood, VIC, Australia
  • While I am happy to have been contacted about a particular product being out of stock I am disappointed that this was not communicated in my cart when making the purchase. I wasn't communicated until near the end of business the following day that the item was not in stock and therefore knew that it would not be shipped until at least the following day. This was disappointing as I had requested express shipping and obviously wanted the product as soon as possible. Despite this, I am pleased with the customer service that I received and would purchase from rushfaster again if needed.
    Kathleen D. from Picnic Point, NSW, Australia
  • Great customer service, included my discount even after I had forgotten to add at checkout. Happy with quick processing of order and delivery, will definitely buy from this site again!
    LEAH S. from Toongabbie, NSW, Australia
  • Very happy with the fast delivery, thank you :-)
    Tereena L. from Rossmoyne, WA, Australia
  • I'm hoping there's a new build version for the site coming soon. Some pretty basic features around filtering missing.
    Toby W. from Hobart, TAS, Australia
  • HI I have purchased quite a few items from you in the past and have thought you provided a great service. A pity I cant say that now. I have purchased two items in the past couple of weeks and each time they have taken at least 2 -3 days to process for shipping. Combined with the snail pace service of Australia Post, it has taken far too long to receive the goods - in fact I have yet to receive my second purchase - disappointing to say the least Such a shame as I have always thought highly of your offer and service and would have highly recommended your site - not so sure now
    Sonia T. from Thornbury, VIC, Australia
  • Good discounts, fast service
    Alicia T. from Alexandria, NSW, Australia
  • All good
    Yoon L. from Northwood, NSW, Australia
  • No, my order was delivered promptly and was well packed and looked exactly as to the picture.
    Pam W. from Largs Bay, SA, Australia
  • Delivery was quick. Standard of product excellent. Returns service hassle free.
    Sandi B. from Mount Victoria, NSW, Australia
  • Very fast delivery, great range of items!
    Victoria E. from Chirnside Park, VIC, Australia
  • awesome experience as always. super fast shipping, comms and overall web experience. cheers!
    Alan K. from Glen Forrest, WA, Australia
  • Perfect ad always
    Jessica S. from Sandy Beach, NSW, Australia
  • Bring a wider range of bespoke backpacks to AU. Trekke, WANDRD, AER etc...
    Benjamin B. from Mount Waverley, VIC, Australia
  • Great customer service! I originally ordered a Joco Cup that was on pre-order, I was contacted to make sure I knew this and another colour was organised to replace the one I first ordered to ensure I would not have to wait a long time for my order. Great effort from the Rushfaster team!
    Catherine T. from Altona North, VIC, Australia
  • Service was excellent, product well packed and in perfect condition
    Sharon B. from Willetton, WA, Australia
  • fast shipping and great discounts ;)
    Brandon S. from Smithfield, NSW, Australia
  • Fast delivery and a great price
    Kate L. from Mermaid Waters, QLD, Australia
  • Easy to use online store - had what I needed and delivered promptly.
    Bev V. from Redland Bay, QLD, Australia
  • The product was as described, and arrived in good condition.
    Xiu L. from Mount Gravatt East, QLD, Australia
  • Item wasn’t quite what I expected from the website photo
    David S. from MOONEE PONDS, VIC, Australia
  • Huge range of products and great customer services. Keep up the good work. Oh would you consider being AER bags? It’s trending on YouTube as best travel tech bag. I guess I’ll be one of the first few to purchase it.
    Kok Seong (Sean) T. from Melbourne, VIC, Australia
  • The purchase receipt could tell you what you purchased rather than ‘you bought something’
    Rory B. from Richmond, VIC, Australia
  • None! Love your work, thank you
    Justin R. from Girrawheen, WA, Australia
  • Great fast service, thank you.
    Felicity H. from Eleebana, NSW, Australia
  • Great service. Great products. Will definitely shop here again!!! Delivery was pretty much overnight!!!. I’ve never received deliveries so quickly before!!!
    David B. from Clyde North, VIC, Australia