Here's what our customers are saying ...

  • Fast service all correct
    Angelika from Lawson, NSW, Australia
  • Daniel helped me to buy the Kinto flasks as couldn’t use the website
    Cherie from BERKELEY VALE, NSW, Australia
  • Hi I made a mess stake with the size, My fault. Can I exchange and if so, how? Regards John
    John from Armadale, VIC, Australia
  • About the only thing I wish you’d have stocked before is Eagle Creek. Not much use to me now, I’ve got just about all the EC gear I need. But, I will be buying a Davek umbrella next month. You don’t stock them either. But I do like how quickly you process orders.
    Kim from Mirboo North, VIC, Australia
  • Please allow more items to be viewed and for greater filters to be applied
    Davin from Perth, WA, Australia
  • genuinely very impressed by the customer service
    Daniela from Bonnyrigg, NSW, Australia
  • The package was already torn opened and there was a shoes mark on the tag of the bag. Clearly someone already check the bag and stepped on the bag before. I am really disappointed at you store. Please have quality control of your warehouse
    Yun Chen from Lidcombe, NSW, Australia
  • I bought a backpack, loved the tool to see if my laptop fit!
    Nia from Yeronga, QLD, Australia
  • Excellent delivery experience. Keep adding different products
    Frank from Paradise Point, QLD, Australia
  • Great customer service! So happy they were accommodating with the post. Thanks again!!
    Robert from GLENMORE PARK, NSW, Australia
  • Loved the quick hassle free service, the protective packaging and the competitive price
    Melissa from EATONS HILL, QLD, Australia
  • The product that I ordered wasn’t the colour I was originally after. It was supposed to be stone/grey orbit key but instead I was sent blush/blush. I’m really happy with the blush/blush colour and just wanted to inform you that the wrong colour was sent out.
    Angie from Canberra, ACT, Australia
  • Great service, speedy delivery
    Aaron from Panorama, SA, Australia
  • Fast free delivery is great
    Rob from Glebe, NSW, Australia
  • Maybe - Don't like receiving feedback email before product is delivered. Very expensive postage charge for such a small item.
    Doug from Baldivis, WA, Australia
  • No reply when I sent in a request.
    Chris from Keilor East, VIC, Australia
  • Competitive pricing and a quality range of products. Delivery prompt with AustPost tracking.
    Kathryn from Springwood, NSW, Australia
  • My last name was not on the package so it took a few days to get through my organisation to me
    Victoria from Sydney, NSW, Australia
  • Great communication and range of products.
    Stacey from Inglewood, WA, Australia
  • You are super efficient, and responded immediately when I had a question.
    Rhonda from Brunswick, VIC, Australia
  • Good product , speedy delivery, highly recommended
    Gordon from Wangaratta, VIC, Australia
  • Excellent range, quick delivery and well packaged.
    Catherine from Bridgeman Downs, QLD, Australia
  • beautifully curated quality and unique products. feeds my bag obsession.
    Debbie from Gordon, NSW, Australia
  • Make some items dimensions more obvious
    Ashray from Melbourne, VIC, Australia
  • I had a "Blunt" umbrella and the process and support was quick and seamless
    Jenny from Rozelle, Sydney, NSW, Australia
  • loved the video review of the bag!! And got delivered super fast.
    Emily from Lyneham, ACT, Australia
  • It arrived so quickly, and at a great price! Thanks a lot, I'll be shopping here again.
    Kaycee from Moorabbin, VIC, Australia
  • Very fast shipping and easy billing methods
    Alex from Mt Bruno, VIC, Australia
  • Great communication and excellent all-round service
    Lemm from Balmoral, QLD, Australia
  • Good website and easy to search. All products clearly shown and described.
    Matthew from Preston, VIC, Australia
  • Love your 'no fuss' returns process.
    Tim from Belgrave Heights, VIC, Australia
  • Speed
    Scott from Curtin, ACT, Australia
  • Great product and super fast delivery
    Catherine from Annandale, NSW, Australia
  • Great service. My products were slightly delayed and they kept me fully informed
    Ruth from Port Macquarie, NSW, Australia
  • Super quick shopping, chose to shop with you because you had the best price plus a 10% or 15%? discount for my first shop. Would order again, love your range for men (great for gifts!). Would love to see you expand on your eco friendly ranges (wax paper?)
    Chelsea from Atwell, WA, Australia
  • Fast delivery
    Christine from McKellar, ACT, Australia
  • Well... I did pay for express shipping but the package took three business days to arrive in Melbourne. Maybe the issue for me is that because some services have met a higher level of expectation for fast deliveries and I am just really spoilt now. It's not an issue but I would of liked it sooner.
    Danny from Kingsville, VIC, Australia
  • I liked that I could ask questions about what I was interested in.
    nicole from Carnegie, VIC, Australia
  • Great product range and fantastic service.
    Melissa from Newton, SA, Australia
  • Great product range and fantastic service.
    Melissa from Newton, SA, Australia
  • I have been shopping from Rushfaster Mmmm would have to close to 10yrs The products are always outstanding The delivery is always on track I suggest perhaps every now and then do a free gift with purchase
    alexandra from kogarah, NSW, Australia
  • Delivery was quick. Had the product I wanted at a better price than I could find elsewhere thanks to a sale happening at the time.
    Jesmond from Leichhardt, NSW, Australia
  • One of the items was not in stock and the supplier kept delaying. Would've been nice to have an option to do separate shipping. If there was I was not aware of it.
    Vanny from Wilson, WA, Australia
  • Nope
    Daniel from Windsor, VIC, Australia
  • I loved: the ease of purchasing online, the discount on offer and the prompt delivery
    Meghan from Bondi Junction, NSW, Australia
  • All went very smoothly.
    Ron from North Mackay, QLD, Australia
  • Lower price than most competitors
    Benjamin from Port Broughton, SA, Australia
  • Quick delivery, great product
    Kasey from Warrnambool, VIC, Australia
  • Maybe, if the product was enticing enough. Your sales people are friendly, but they need training. I had a warranty issue where I ended up having to tell the salesperson how warranties are supposed to work in order to get my replacement umbrella. We got there in the end, but he was prepared to turn me away with nothing after my expensive Blunt umbrella broke in the 2nd year of its 5-year warranty.
    Carlee from Marrickville, NSW, Australia
  • Very efficient and delivery was as expected.
    Shane from Mount Lofty, QLD, Australia
  • It was a hassle free transaction and delivery was quick too.
    JIANHAO from CALAMVALE, QLD, Australia
  • Quick service, great prices
    Jessica from Everton Hills, QLD, Australia
  • Very speedy service, easy to use website and the price was the lowest available. very happy with my purchase.
    Michelle from MOONEE PONDS, VIC, Australia
  • Service was efficient and the produce is excellent -- exactly as advertised.
    Doug from Coffs Harbour, NSW, Australia
  • Everything perfect
    Margaret from Mount Barker, SA, Australia
  • Great service! One item I purchased was faulty, without any issue it was quickly replaced. Very prompt service, I’d happily purchase from rushfaster again.
    RECHELLE from Hawthorn, VIC, Australia
  • Fast delivery, great pricing
    Jamie from Geelong, VIC, Australia
  • Happy with the coffee cups. I purchased another note book to get free shipping but very disappointed that the note book is only 15cm and very thin but charged $30, it doesn’t worth
    Yi from Southport, QLD, Australia
  • Great service. Super fast delivery. Would use again and again.
    Matthew from Footscray, VIC, Australia
  • Service was quick
    Creina from Windsor, VIC, Australia
  • Prompt and friendly attention. As mentioned to Daniel, I can't review the product as it's part of a 70th birthday bag which has yet to be delivered.
    Sue from Monbulk, VIC, Australia
  • Great service and quick delivery. Very impressed.
    Stephanie from Carlingford, NSW, Australia
  • Great service, fast shipping, absolutely would purchase again!
    Andrew from carnegie, VIC, Australia
  • Good morning, Although your service was prompt, the issue of returning a wrongly delivered item was hampered by the lack of phone support #FAIL. I suggest you rethink that part of your after sales service model. And also the fact your staff did not believe\trust me as a customer when I said I would return the goods and then accused me of not returning them, I quote " the warehouse said you sent back an empty box", then after your warehouse checked again the wrong product was indeed returned as promised #FAIL Maybe retrain your staff on how to speak and interact with a customer before shooting off at the mouth. Sincerely G
    Grant from Eltham, VIC, Australia
  • Great service and products, same as last time.
    John from Ingle Farm, SA, Australia
  • Customer service experience, shipping - everything is first rate! Thank you.
    Andreas from North Fremantle, WA, Australia
  • The customer support from Rushfaster was second to none... Was really impressed with the efficiency.
    Sash from Oyster Bay, NSW, Australia
  • Brilliant service, choice and fast delivery. Excellent customer service and will continue to support local businesses.
    Brooke from Sydney, NSW, Australia
  • Customer service from the chat guy was amazing, no problems and amazing customer experience.
    Emily from Melbourne, VIC, Australia
  • I bought kanken backpack here because Fjällräven official website was out of stock for the colour I wanted. It only take 3-4 days to received the bag. Kanken fog is so beautiful and light weight. I got an email from Rushfaster to ask if I am happy with the product. I felt so impressed about the customer service. Yes! I will come back for my next new gear in Rushfaster. Thanks
    Wenxi from 2 Peter Court, SA, Australia
  • Hi, it still took about a week from order to delivery to get my goods, so Rush+faster doesn't quite compute. But ordering was easy and i got what i ordered. Thanks
    Clare from Fremantle, WA, Australia
  • Good communication and fast shipping. Thanks
    Nick from Level 12, 260 Queen Street, QLD, Australia
  • Great range of quality products. Shipping time is fast too. Rushfaster is everything an online shopping experience should be!
    Peter from Hornsby Heights, NSW, Australia
  • The price was worth the value and delivery was quick
    Elisha from Hawthorn, VIC, Australia
  • Site is good looking and simple to use and the shipping\arrival time was just awesome.
    Warren from Bentleigh East, VIC, Australia
  • Very quick service and delivery !
    Jim from Preston, VIC, Australia
  • Great service. Had to return the product but they were quick and professional and made it super easy. Will shop here again.
    Alex from Mitcham, VIC, Australia
  • Great communication and super fast postage. Quality products.
    Simon from FYSHWICK, ACT, Australia
  • Good price, great service, excellent products!
    Benjamin from Indooroopilly, QLD, Australia
  • Yet to receive product after 2 postponed delivery dates. Currently 'delayed' with no indication of a delivery date.
    Malcolm from Wembley, WA, Australia
  • I liked that the price was comparative and the shipping was fast.
    Natalie from Melbourne, VIC, Australia
  • Your site is addictive.. and now that I know how good your customer support is...! I won't be buying bags or travel accessories anywhere else. Thank you!
    Jillian from PARADISE, SA, Australia
  • Nope everything went as expected. Keep doing what youre doing
    Syafrudin from NEUTRAL BAY, NSW, Australia
  • great service, quick with postage
    Julie from Morwell, VIC, Australia
  • Great products and quick shipping.
    S from Gungahlin, ACT, Australia
  • Great selection of products and extremely fast shipping.
    Leo from Shepparton, VIC, Australia
  • Return policy is great
    Azhar from Ormond, VIC, Australia
  • Great service and returns have been always appreciated
    Nigel from kingsford, NSW, Australia
  • My items were delivered quickly as usual. Very happy.
    Andrea from Margaret River, WA, Australia
  • Only thing which I would love if you wer able to provide faster shippping, which I know is a hard ask in Australia, but take alternative brewing for example use fastway couriers $10 and it would be at my door the next day. Or ordering through DHL from the Uk same day I ordered from rush faster go to my house in Brisbane faster than something from Melbourne did.
    Zac from Nathan, QLD, Australia
  • Great service and fast. Loved the youtube vid on the product.
    Amanda from Terrigal, NSW, Australia
  • Proactive and helpful staff, quick and easy, the way online business should be! And good pricing to boot! Will no doubt reduce my bank balance again and again in the future :)
    Adam from Thurgoona, NSW, Australia
  • Nothing you guys are great!!
    Gemma from MT LAWLEY, WA, Australia
  • Offer free shipping for purchases over $150.00
    Suzana from RYDALMERE, NSW, Australia
  • Great product videos and demonstrations, very helpful when choosing! Also the delivery was fairly quick and the prices were better then anywhere else. Love how you guys are an Aussie business as well, would definitely shop here again!
    Nathan from Petrie, QLD, Australia
  • First time buyer, picked up a bellroy backpack. A member of the team reached out to me and asked if I would prefer a different color as the choice I made wouldn't be available for another month. Shipment arrived quickly in great condition. Your company feels personal rather than a corporate giant. Cheers.
    Mikhail from Pyrmont, NSW, Australia
  • Definitely. One of the best customer service experience.
    Sayantan from Rhodes, NSW, Australia
  • The price and service is fast and excellent. The only thing I would suggest is to let the customer know about their orders if it is on back-order. But i love the product and service.
    Kenny from Clarinda, VIC, Australia
  • This is perhaps the best online company I have ever dealt with. The Herschel bag I bought for my son for Xmas broke the first day he used it. However, I got an email response within an hour from the CEO and before the end for the day they had organised a replacement to be sent express post (arriving the next day). The bag is fantastic, great Herschel quality and we were just unlucky with the first one. The current one is great and I can't fault the customer service and I would highly recommend Rushfaster. Thank you!
    Michelle from Box Hill South, VIC, Australia
  • I ordered it at 9:30am on a Tuesday and had it in my hands by 10:30am on the Wednesday, and I only used standard shipping! Very happy with how quick it was processed and sent!
    grace from CHELTENHAM, VIC, Australia