Here's what our customers are saying ...

  • Service was quick
    Creina from Windsor, VIC, Australia
  • Prompt and friendly attention. As mentioned to Daniel, I can't review the product as it's part of a 70th birthday bag which has yet to be delivered.
    Sue from Monbulk, VIC, Australia
  • Great service and quick delivery. Very impressed.
    Stephanie from Carlingford, NSW, Australia
  • Great service, fast shipping, absolutely would purchase again!
    Andrew from carnegie, VIC, Australia
  • Good morning, Although your service was prompt, the issue of returning a wrongly delivered item was hampered by the lack of phone support #FAIL. I suggest you rethink that part of your after sales service model. And also the fact your staff did not believe\trust me as a customer when I said I would return the goods and then accused me of not returning them, I quote " the warehouse said you sent back an empty box", then after your warehouse checked again the wrong product was indeed returned as promised #FAIL Maybe retrain your staff on how to speak and interact with a customer before shooting off at the mouth. Sincerely G
    Grant from Eltham, VIC, Australia
  • Great service and products, same as last time.
    John from Ingle Farm, SA, Australia
  • Customer service experience, shipping - everything is first rate! Thank you.
    Andreas from North Fremantle, WA, Australia
  • The customer support from Rushfaster was second to none... Was really impressed with the efficiency.
    Sash from Oyster Bay, NSW, Australia
  • Brilliant service, choice and fast delivery. Excellent customer service and will continue to support local businesses.
    Brooke from Sydney, NSW, Australia
  • Customer service from the chat guy was amazing, no problems and amazing customer experience.
    Emily from Melbourne, VIC, Australia
  • I bought kanken backpack here because Fjällräven official website was out of stock for the colour I wanted. It only take 3-4 days to received the bag. Kanken fog is so beautiful and light weight. I got an email from Rushfaster to ask if I am happy with the product. I felt so impressed about the customer service. Yes! I will come back for my next new gear in Rushfaster. Thanks
    Wenxi from 2 Peter Court, SA, Australia
  • Hi, it still took about a week from order to delivery to get my goods, so Rush+faster doesn't quite compute. But ordering was easy and i got what i ordered. Thanks
    Clare from Fremantle, WA, Australia
  • Good communication and fast shipping. Thanks
    Nick from Level 12, 260 Queen Street, QLD, Australia
  • Great range of quality products. Shipping time is fast too. Rushfaster is everything an online shopping experience should be!
    Peter from Hornsby Heights, NSW, Australia
  • The price was worth the value and delivery was quick
    Elisha from Hawthorn, VIC, Australia
  • Site is good looking and simple to use and the shipping\arrival time was just awesome.
    Warren from Bentleigh East, VIC, Australia
  • Very quick service and delivery !
    Jim from Preston, VIC, Australia
  • Great service. Had to return the product but they were quick and professional and made it super easy. Will shop here again.
    Alex from Mitcham, VIC, Australia
  • Great communication and super fast postage. Quality products.
    Simon from FYSHWICK, ACT, Australia
  • Good price, great service, excellent products!
    Benjamin from Indooroopilly, QLD, Australia
  • Yet to receive product after 2 postponed delivery dates. Currently 'delayed' with no indication of a delivery date.
    Malcolm from Wembley, WA, Australia
  • I liked that the price was comparative and the shipping was fast.
    Natalie from Melbourne, VIC, Australia
  • Your site is addictive.. and now that I know how good your customer support is...! I won't be buying bags or travel accessories anywhere else. Thank you!
    Jillian from PARADISE, SA, Australia
  • Nope everything went as expected. Keep doing what youre doing
    Syafrudin from NEUTRAL BAY, NSW, Australia
  • great service, quick with postage
    Julie from Morwell, VIC, Australia
  • Great products and quick shipping.
    S from Gungahlin, ACT, Australia
  • Great selection of products and extremely fast shipping.
    Leo from Shepparton, VIC, Australia
  • Return policy is great
    Azhar from Ormond, VIC, Australia
  • Great service and returns have been always appreciated
    Nigel from kingsford, NSW, Australia
  • My items were delivered quickly as usual. Very happy.
    Andrea from Margaret River, WA, Australia
  • Only thing which I would love if you wer able to provide faster shippping, which I know is a hard ask in Australia, but take alternative brewing for example use fastway couriers $10 and it would be at my door the next day. Or ordering through DHL from the Uk same day I ordered from rush faster go to my house in Brisbane faster than something from Melbourne did.
    Zac from Nathan, QLD, Australia
  • Great service and fast. Loved the youtube vid on the product.
    Amanda from Terrigal, NSW, Australia
  • Proactive and helpful staff, quick and easy, the way online business should be! And good pricing to boot! Will no doubt reduce my bank balance again and again in the future :)
    Adam from Thurgoona, NSW, Australia
  • Nothing you guys are great!!
    Gemma from MT LAWLEY, WA, Australia
  • Offer free shipping for purchases over $150.00
    Suzana from RYDALMERE, NSW, Australia
  • Great product videos and demonstrations, very helpful when choosing! Also the delivery was fairly quick and the prices were better then anywhere else. Love how you guys are an Aussie business as well, would definitely shop here again!
    Nathan from Petrie, QLD, Australia
  • First time buyer, picked up a bellroy backpack. A member of the team reached out to me and asked if I would prefer a different color as the choice I made wouldn't be available for another month. Shipment arrived quickly in great condition. Your company feels personal rather than a corporate giant. Cheers.
    Mikhail from Pyrmont, NSW, Australia
  • Definitely. One of the best customer service experience.
    Sayantan from Rhodes, NSW, Australia
  • The price and service is fast and excellent. The only thing I would suggest is to let the customer know about their orders if it is on back-order. But i love the product and service.
    Kenny from Clarinda, VIC, Australia
  • This is perhaps the best online company I have ever dealt with. The Herschel bag I bought for my son for Xmas broke the first day he used it. However, I got an email response within an hour from the CEO and before the end for the day they had organised a replacement to be sent express post (arriving the next day). The bag is fantastic, great Herschel quality and we were just unlucky with the first one. The current one is great and I can't fault the customer service and I would highly recommend Rushfaster. Thank you!
    Michelle from Box Hill South, VIC, Australia
  • I ordered it at 9:30am on a Tuesday and had it in my hands by 10:30am on the Wednesday, and I only used standard shipping! Very happy with how quick it was processed and sent!
    grace from CHELTENHAM, VIC, Australia
  • Great price and prompt delivery.
    Jenny from Terrigal, NSW, Australia
  • Super speedy delivery! Will recommend to friends!
    Brit from Footscray, VIC, Australia
  • I was happy. I gave you a good review on some productreview site. Delivery sas amazing fast although not sure if thats cos im in Mulgrave.
    Jenny from MULGRAVE, VIC, Australia
  • Very happy with the price, service and correspondence. The item shipped very quickly. Keep up the great service.
    David from Perth, WA, Australia
  • Great service. Fast shipping and excellent quality products.
    Liv from Strathfield, NSW, Australia
  • Delivery within the time frame stated. Always great service and prices. I love shopping with you guys! Thanks!
    Ian from MAYLANDS, WA, Australia
  • I would like to be able to pay using PayPal over the internet.
    Avonia from Leederville, WA, Australia
  • Not really. The service was great. The item was exactly what I wanted and even arrived earlier than expected... bonus!
    Will from Mount Martha, VIC, Australia
  • Excellent service guys! Keep it up! Only thing which I didn’t like is, free shipping on products doesn’t work if you apply a voucher/coupon, which is not a good business model. I mean why offer voucher if you are charging your customers somewhere else.
    Rajnish from Wyndham Vale, VIC, Australia
  • very easy and quick delivery! very impressed with the returns process
    Tristan from KENSINGTON, VIC, Australia
  • Super efficient!
    Stephanie from Lyons, NT, Australia
  • Great prices, I love the detail you go into for bags. Only improvement is delivery time. I ordered on a Sunday and got it in Sydney cbd on Thursday.
    Chester from 1 Shelley Street, NSW, Australia
  • I didn’t receive My bag yet
    Luis from NORTH MELBOURNE, VIC, Australia
  • Super quick and great quality product!!
    Sarah from Mount Eliza, VIC, Australia
  • A more accurate photo of the colour - the picture looks like a dark purple but it's brighter in reality with bright pink stitching which doesn't seem apparent in the pictures.
    Aurellia from South Yarra, VIC, Australia
  • Nah. All good.
    Carla from Grange, SA, Australia
  • Express posting wasn't as fast as had hoped! Ordered Fri morning (WA time though so that prob didn't help) and it arrived Tues - so was a belated bday pres.
    Rhianna from Leederville, WA, Australia
  • Garance was extremely helpful with my order and checking up on the delivery when the tracking number wasn’t recieved from Aus Post
    Maddy from Kenmore, QLD, Australia
  • Fast efficient service. Purchased it on the Friday and it was delivered Monday morning.
    Jeffrey from Bendigo, VIC, Australia
  • Amazing selection great prices and very fast delivery. Will shop at this site again. Thank you
    Karin from Terrigal, NSW, Australia
  • I was looking for something specific, and I found this site via google. (peak design) Although you where the cheapest, I did not like that for a bunch of products you used the old price and then said it was so much cheaper because of a discount. But the discount price was very close to the normal price with other stores like camerahouse and Ted's.
    Tom from Alderley, QLD, Australia
  • Prices were good. Web site was easy to use. Deliver was very quick. I was happy with the whole experience.
    julie from Strathmore Heights, VIC, Australia
  • Super quick delivery! The package arrived safely, my backpack was brand new, with ags and plastic wrapping. I couldn't be happier.
    Michelle from Heathmont, VIC, Australia
  • Prompt service. Goods were packaged well and delivered within days.
    Patricia from Smithfield, NSW, Australia
  • Better range in tote bags would be good
    Fox from Ashburton, VIC, Australia
  • You advertise that it is only a three day delivery on the East Coast but it took much longer.
    peter from Coolongatta, QLD, Australia
  • This was my second purchase experience with Rushfaster. There was a slight issue with the delivery of goods this time with the item discovered to be damaged during shipment. Once Rushfaster was notified, they were in contact with me immediately and without hesitation resent me a new replacement. I am a very satisfied customer. Rushfaster will definitely be my go to online seller. Thank you.
    rumi from Camperdown, NSW, Australia
  • Fantastic service, thank you. Garance is fantastic.
    Caleb from Eastwood, SA, Australia
  • no, quick service, product as described and seen on website, excellent quality at good price
    Lesley Anne from Belair, SA, Australia
  • Super quick and super fast delivery, thank you!
    miranda from Ringwood North, VIC, Australia
  • Very fast service, delivered quickly
    Katrinalea from Morwell, VIC, Australia
  • I keep coming back because I think I live the lifestyle you curate. It's like you get me. The site is clear to get around and I really appreciate the size of the pictures and the descriptions.
    Belinda from Newcastle NSW, NSW, Australia
  • remove delivery fee for over 100 dollar purchases.
    felix from North ryde, NSW, Australia
  • Excellent Service was able to change my wallet for another with ease.
    Chuong from Redbank Plains, QLD, Australia
  • Your service is excellent and the shopping experience is seamless.
    Antoinette from South Yarra, VIC, Australia
  • Great service, I’ve only once had a not so positive experience dealing with a staff member at Rushfaster who was dismissive, but once I escalated, the person who,took over was fantastic.
    Luis from Mulgrave, VIC, Australia
  • Great and fast servers. Will buy from you guys again. Thank you.
    Stephen from Breakfast Point, NSW, Australia
  • Happy.
    Nikki from Balwyn North, VIC, Australia
  • What I liked: Excellent customer service. Free shipping with SHIPIT code. Good prices and extensive range.
    Sara from ULTIMO, NSW, Australia
  • Delivery was quick and good product
    Luke from Congupna, VIC, Australia
  • Easy to order & fast delivery
    Natasha from Dingley Village, VIC, Australia
  • Very service, super quick! Thanks
    Halim from Waramanga, ACT, Australia
  • The postal service has yet to deliver my package nearly 2 weeks after I ordered it. I’m not really too sure how to chase this up, but it’s pretty shitty service.
    Colin from Caringbah, NSW, Australia
  • Very good fast service!
    Ann from Kambah, ACT, Australia
  • Vary fast service will recommend
    Max from Pooraka, SA, Australia
  • Good products at good prices.
    Glen from Cooma, NSW, Australia
  • Very quick
    Carol from Ngunnawal, ACT, Australia
  • Product I bought excellent. Had it delivered to work but there was no name on it, just the address. I was lucky to actually get it. Never before in my life have I received something in the mail or via courier without a name on it. Ridiculous and hopeless.
    Marcus from Kew East, VIC, Australia
  • Fast efficient service and delivery; good quality product at a great discount price
    Peter from Westminster, WA, Australia
  • Easy to use website and quick service
    Carrie from Wandina, WA, Australia
  • Maybe.
    natasha from Abbotsford, VIC, Australia
  • accurate quick service
    Ann from SOUTH GUNDURIMBA;NSW, NSW, Australia
  • Good service
    Chris from Rivervale, WA, Australia
  • Great fast delivery, great product and great price.
    Cait from The Gap, QLD, Australia
  • The whole service was very easy only suggestion would be if you could look at maybe excepting after pay or one of the other similar services as this would make paying for some of the more expensive items on your website attached more affordable
    Glen from Boronia, VIC, Australia
  • Super easy transaction. Fast delivery and no fuss. Great experience
    Juliusz from Taylors Lakes, VIC, Australia
  • Great price , quick delivery
    Fergus from Uralla, NSW, Australia
  • I've outlayed 9.95 to get the product and 8.50 to send it back, so 17 dollars to get precisely nothing. I appreciate that you have refunded the cost of the actual items but it's not a good experience.
    Mark from Jindivick, VIC, Australia
  • Great service. Delivered quickly with no problems!
    Olivia from Woolooware, NSW, Australia