Frequently Asked Questions
About Rushfaster
Who is Rushfaster Pty Ltd?
Rushfaster Pty Ltd started on the 1st of September 2004 and is a registered Australian company (ACN 110 165 850 ABN 13 110 165 850) based in Sydney, Australia.
Can I talk to someone at Rushfaster?
Yes, you can talk to someone over the phone by calling us on 02 8594 1100.
We are also contactable on Facebook, Twitter and through email via the contact us form.
Why would I choose to buy from Rushfaster?
That's an excellent question and we're glad you asked! Here's why:
- We've been running since 2004 and we're here to stay.
- We stock bags you won't find on everyone else.
- We'll beat our competitors price before or within 7 days since purchase.
- We have the best return policy in the industry and you can return the item if you change your mind.
- All of our products are genuine brands, excellent quality and most have full warranty backing.
- We dispatch orders every day using fast couriers, so you will get your order ASAP.
- Our customer service rocks! Just ask our customers or read their feedback. 99.8% of our customers said they'd buy from us again... that's pretty good.
Discounts
Do you price match other retailers?
We'll go you 1 better, we price BEAT!
If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. You'll always get a better deal when you order from Rushfaster.
* Products must be identical and in stock with our competitor. Price claims after purchase will be credited to your rushfaster account in points and need to be lodged within 7 days from invoice. Valid for Australian competitors only. Proof of competitors price is required. If a price beat claim would take the product below our cost price, we will give the cheapest price possible without going below our cost price.
Environmental Concerns
Does Rushfaster act in an environmentally conscious way?
Yes. Whenever we make a decision we always consider the impact it will have on the environment. Here are some decisions we've made that help reduce waste:
- Tax invoices are emailed.
- We use green spirt power at our office.
- Old boxes are either re-used or recycled.
- Orders requiring boxes are usually shipped in used boxes to increase the use of the box before it gets recycled.
- Product packaging for shipping is kept to a minimum and is usually paper or cardboard over plastic alternatives.
- We don't buy foam beads or packaged air but will happily re-use these where possible.
- We don't sell products that fall apart easily because it is an irresponsible use of resources and causes land-fill.
- We turn all of our lights and computers off at night.
International Orders
We currently do not ship outside of Australia, sorry :(
Large Orders
I want to place a bulk order, can you accommodate large quantities?
Yes. We can provide most of the bag on our site in bulk quantities. Please read our information on bulk orders.
I need embroidery on my bag, what are my options?
We don't currently offer embroidery however lots of companies use our products for promotions. They simply purchase the items from us and have it shipped to an embroiderer to do their bit.
Ordering
Do you have a store?
No, we don't have a store. If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.
Our range of products is unique and most products are not available at any other stores.
Is your website secure?
Yes. Your credit card details are processed securely via 128 bit SSL encryption. We use eWay, a respected Australian credit card processing company to charge your card. Rushfaster does not store your credit card information.
Can I order over the phone?
Yes. To order via phone please call us on 02 8594 1100
Alternatively you can also contact us by many other means.
Can I cancel an order? How?
Yes you can cancel your order if it has not yet shipped out. To cancel your order immediately please call us on 02 8594 1100. Orders are processed very quickly, so to avoid your order being shipped prior to your cancellation, we recommend that you call us instead of emailing us.
If you order has already been shipped out, don't worry, you can still return it for a refund. We're good to our customers.
Are your stock levels correct?
Our stock levels are 99.99% correct, so you can be sure that your order will go through. However on the off chance that the product you ordered is not in stock we will contact you immediately to let you know... please be gentle with us.
Do you price match other retailers?
We'll go you 1 better, we price BEAT!
If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. You'll always get a better deal when you order from Rushfaster.
Products must be identical and in stock with our competitor. Price claims after purchase will be credited to your rushfaster account in points and need to be lodged within 7 days from invoice. Valid for Australian competitors only. Proof of competitors price is required.
What is your waiting list all about?
If a product is not in stock we generally do not accept orders for it. The good news is that it is likely to come back in stock very soon and you can put your name on the waiting list for it so that you'll be the first to know when it comes back in stock. To go on the waiting list, simply go to the product page for the item you are after and click on the link to joint the waiting list.
What currency are your prices?
All prices are in Australian dollars and include a 10% goods and service tax (GST). To see the price in your currency simply click on the 'other currencies' link on the product page. Note: Orders shipping outside of Australia do not get charged GST, so it's about 10% cheaper for you lucky people.
Will tax be added to my order?
If you order is being shipped within Australia, then all the prices shown already include the goods and services tax (GST). If you are shipping the order outside of Australia (by changing the destination country) the prices will not include GST.
How safe is my personal information?
Your personal details are very safe with us. We promise to never sell or share your information with anyone else. You are our customers and we want to keep you all to ourselves. It's also unethical to give away your personal details, so we would never do that. Here's our full privacy policy
Do you store my credit card details?
No, we do not store credit card information. We don't even get to see your credit card details if you place your order over the internet on our secure webstore.
Can I return stuff if I don't like it when I get it?
Yes, you can return anything you buy from us anytime up to 100 days from purchase and you don't even need a reason for it. Of course it has to be in brand new condition. See full return policy.
Why is my cart empty even though I've added items?
The Rushfaster shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies or at least relax the cookie security setting down one notch.
If you still can't order after the adjustments simply call us to place your order over the phone on 02 8594 1100. contact information
What type of payments do you accept?
We accept Visa, Mastercard, American Express & PayPal. Please do not pay via PayPal eCheque as this slows the order process by 5 days. Standard PayPal payments are immediate.
What happens if you can't fulfil my order?
In the very unlikely event that we can't send you your order we will notify you straight away and refund your money in full. It's hardly ever happened, relax you're in safe hands.
Products
Do your brands carry full Australian warranties?
Yes. Rushfaster sells only respected name-brand items from authorised distributors and the brands themselves. The warranty policy for each product will depend on the brand and is listed in the product detail section of the product page.
Do you have products in stock?
Yes. In order to process your order faster than anyone else we hold stock in our Sydney warehouse where your order is dispatched. If a product is not in stock, it will say 'back soon' on the website and you won't be able to order it until it is back in stock. But the good news is that you can put yourself on the waiting list so that you'll be the first to know when it's back.
What is the quality like?
We only like bags that are of good quality and that are well designed. So by default all the bags you see on Rushfaster are excellent quality. You can get poor quality bags everywhere else, so you won't find them here.
What does 'back soon' mean?
When a product is 'back soon' it is currently out of stock and we're expecting more stock soon. If you need the bag straight away, we usually have alternative colours or similar styles that you can choose from. Simply give us a call for assistance on 02 8594 1100 -- contact information.
Where else can I buy your bags?
We specialise in bags you won't find on everyone else. For this reason, it's usually pretty hard to find our products in other stores. The good thing is we ship Australia-wide and you'll receive your order within 1-4 days.
If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.
Where can I see these products in real life?
If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.
Our range of products is unique and most products are not available at any other stores.
I'm looking for a particular bag that's not on your website, can you supply it?
Yes. If you're looking for a bag from a brand that is currently stocked at Rushfaster, we can usually get the bag in for you. If you're interested in a brand that we don't stock, we could still try to get it for you. Either way, just give us a call on 02 8594 1100 and we'll do our best to help you.
Will my laptop fit in this laptop bag?
Please visit our laptop bag finder. If you enter your laptop model (or laptop dimensions) you can search for all the bags that fit your laptop. If you're looking at a particular bag, simply enter your laptop model on the product page to see if it will fit.
Returns
What is your return policy?
Rushfaster has one of the best return policies in the online and offline retail industry. You can return your purchase to Rushfaster within 100 days from purchase for a refund, replacement or exchange. Of course there are terms and conditions so you should see our returns information page for all the information.
How do I return an order?
Returns are easy at Rushfaster. A pre-printed return form & sticky return shipping label is included with every order. To return any order simply write on the return form why you are returning the item, peel off the shipping address sticker and put it on the repackaged item. For more detailed information please see our returns policy.
What happens if a product is faulty?
If an item arrives and it is in some way faulty we will cover all shipping expenses to provide you with a new bag and pickup the replacement bag. Don't worry, this hardly ever happens, but if it does we'll look after you.
Shipping
Can I pick up my order?
Yes. We allow pickups from our Sydney warehouse. Please order and pay online and choose $0 Pickup.
How long will it take to receive my order?
If your order is shipped within Australia, you should receive it within 2-7 working days depending on the service you selected.
See full shipping information.
When will my order ship?
If you place your order before 1pm on a business day and we can confirm that it has been paid for in full, it will ship out on the same day. If you place your order after 1pm on a business day or during a weekend or public holiday, your order will ship out the next business day.
For estimated shipping times and services please read our our full shipping information.
Where will my item ship from?
Your item will ship from our Sydney warehouse.
How much is shipping?
The shipping fees will vary depending on the service you choose for delivery and the destination. You can find indicative shipping prices on the shipping information page and also on the product information page for each product. If the delivery address is outside of Australia, simply select the destination country by clicking the 'change country' link and an estimated shipping cost will be calculated and displayed to you.
Can I track my order?
Yes. Once your order is dispatched we will have a tracking number for the order. The tracking number is sent to you via email along with instructions on how to track the order.
Technical Issues
I can't seem to place an order on your website. What's wrong?
The Rushfaster shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies or at least relax the cookie security setting down one notch.
If you still can't order after the adjustments simply call us to place your order over the phone on 02 8594 1100. Contact information.