Here's what our customers are saying ...

  • A courtesy email to inform me that the stock had arrived and was due for dispatch.
    CHERRY ANN C. from MINCHINBURY, NSW Australia
  • It isn't something you directly can improve, but its something you should take up with your shipping supplier. Short version, the Australia Post contractor who delivers to my area is lazy - and sadly your parcel is the fourth time i've caught him this year attempting to card the item straight away, rather than walking the additional four seconds to an unobstructed doorbell or door. If I'd not caught him in the act, and given him a significant case of what for, I would have had to traipse down to the post office in the afternoon (presuming I got there before it closed), and be stuck waiting even longer for what is a bloody fantastic product.
    Michael H. from Joondalup, WA Australia
  • Louis of Customer Support gets 5-star from me for her prompt and excellent assistance.
    Jin Puan N. from Pyrmont, NSW Australia
  • Would have picked maybe if that was an option, I waited over 10 days from when I ordered this to when it arrived in Brisbane (CBD), pretty disappointed with the experience.
    Donna S. from Kangaroo Point, QLD Australia
  • Quick service and great product......
    Brenda H. from Fitzroy North, VIC Australia
  • Nothing to improve - keep doing what you are doing.
    Josef O. from Little Lonsdale Street, VIC Australia
  • The great communication and the speedy shioment along with the accurate description of item. Thank you so much.
    Mary-Anne P. from Coburg, VIC Australia
  • Great website - especially matching beg sizes to my MacBook model. Excellent prompt delivery.
    Andrew T. from Moggill, QLD Australia
  • The process for the bag was good, but as I ordered a wallet before hand (paid via CCard) when the bad order went through it cancelled my wallet order (which I paid for next day delivery). Called up a few days later to see what happened and we found out, had to reorder the wallet. Bloke I spoke to at your office was helpful once we realised the issue but working it out wasnt easy. A mixed first experience and not one I'd recommend, you really need to fix your systems.
    Brennan F. from Rockdale, NSW Australia
  • fast shipping, great customer service, good stuff!
    Ben H. from New Farm, QLD Australia
  • Call to confirm details :) Friendly service Quick response
    Josh L. from Sydney, NSW Australia
  • It would be great if you could provide more information around the pockets, straps & harnesses on backpacks, especially the packs that are designed for carrying laptops. I bought the Booq Boa only to return it due to the fact the straps on the backpack were ridiculously stiff and are lined with a very coarse material. This made the pack very uncomfortable to use when worn over my shoulders.
    Travis W. from MALVERN, VIC Australia
  • I particularly liked that I could type in my laptop make & model & your site would automatically bring up stylish bags that would fit it
    Denise W. from Sutherland, NSW Australia
  • I particularly liked that I could type in my laptop make & model & your site would automatically bring up stylish bags that would fit it
    Denise W. from Sutherland, NSW Australia
  • I particularly liked that I could type in my laptop make & model & your site would automatically bring up stylish bags that would fit it
    Denise W. from Sutherland, NSW Australia
  • Appreciate the fast shipping.
    Garth D. from Claremont, WA Australia
  • The ordering process was simple and informative. I was kept up to date on the progress of my order and it arrived promptly. That's all I ask for. A good quality product, competitive price and fast delivery.
    Greg D. from Research, VIC Australia
  • It was very good, easy to order etc.
    Martin C. from Lane Cove West, NSW Australia
  • Pretty happy with the service.
    Rig V. from Frankston, VIC Australia
  • Your website dashboard is very busy. Takes some drilling to get to what you are after. Understandable i suppose with your product list.
    Troy T. from weetangera, ACT Australia
  • I had to request a refund for my order due to change of mind. The refund process was quick and easy, most places would only allow store credits but rushfaster was understanding and provided me with a full refund with no further questions. I appreciated their service and quick response rate! Thanks!
    Karen L. from Darlinghurst, NSW Australia
  • I've always been impressed with the very quick turnaround. Kudos to you!
    Donna L. from Glenwood, NSW Australia
  • No complaints at all & the product was as described. Fast service with easy to follow tracking.
    Janice M. from Cranbourne, VIC Australia
  • I guess, what i don't like is that i buy stuff from you guys maybe once or twice a year for probably 5-6 years, whats annoying is that i decide to jump online and get something and forget if i got a coupon or don't even look at the banner across the screen offering 20% - cause I'm usually in a hurry. and pay full price, that happened to me with this bag and i didn't realise until i went to go back into your site to get a new wallet and realised what i had done. it really pissed me off and i changed my mind about buying the wallet. but other than that i really like the service you provide - thats why i keep coming back.
    Craig H. from Como, WA Australia
  • Great products and super fast delivery
    Juliana D. from Kew, VIC Australia
  • Everything was perfect, On time and of course my new bag is perfect. Customer service was great and you make everything easy for us. Thanks.
    Andres Z. from Glebe, NSW Australia
  • Service & !!speed
    Anita J. from Avoca Beach, NSW Australia
  • epic phone conversation,helpful and polite
    Stewart M. from EDGECLIFF, NSW Australia
  • Pretty good range of gear I like; the name does say it all!! i was quick. I live in the Pilbara WA, & like RF, the name says it all: Wait Awhile...but not with Rushfaster. How can you get your gear here so quickly? The are a few online stores that need to take some lessons
    Roy D. from Karratha, WA Australia
  • Love the fact that your handling times are so short and that I get my bag way ahead of the delivery estimates! Your sales are fantastic too :)
    Kevin T. from Castle Hill, NSW Australia
  • I liked how quick your service was and the lollipop was an added bonus!
    Jess S. from Mackay, QLD Australia
  • Excellent customer service - online chat support, prompt delivery via Australia Post, and sweet surprise in the package is a nice touch.
    Winnie T. from Gladesville, NSW Australia
  • Easy to deal with and fast shipping! Love it!
    Ethan H. from Kardinya, WA Australia
  • I really liked: * great value/lots of sale items * super quick delivery * easy web bite to navigate and use
    Annabel B. from Langwarrin, VIC Australia
  • The price was good, the delivery was fast and the site was easy to use.
    Dwight J. from West Leederville, WA Australia
  • The product wasn't in stock when I purchased however I wasn't expecting to wait 5-6 weeks to actually receive the bag ! Thanks for your call, just unfortunate that it couldn't arrive sooner!
    Stephanie C. from Maroubra, NSW Australia
  • Quick and friendly service. Much appreciated.
    Adel C. from Northcote, VIC Australia
  • awesome in every way!
    Liam S. from Mosman Park, WA Australia
  • I really like the variety of pictures for the product and the detailed notes about dimension/materials etc.. this gave me a great visual of what I was actually buying. I usually don't buy online because I find that I can't trust the site; but all the detailed information available at rushfaster.com.au alleviated any concern.
    Natalie R. from Chatswood, NSW Australia
  • excellent, fast shipping, free shipping all great!
    Alice M. from SANDRINGHAM, VIC Australia
  • Great customer service and followup, very fast delivery
    Jeffrey M. from Ultimo, NSW Australia
  • fast shipping, good quality product. would purchase from again
    Jacob L. from Melbourne, VIC Australia
  • You guys gave me some good suggestions. The Link from the North Face base camp to the Patagonia black hole ultimately led me to buying one of the best bags I've ever bought at such a good price. A duffle doubling as a backpack able to hold all my boxing gear while still able to act as a carryon. best !
    Khoa L. from NORTH MELBOURNE, VIC Australia
  • Overall service was great, fast delivery and great range of products
    Aaron L. from Carrum Downs, VIC Australia
  • I really liked the quick purchase to arrival time and the little chupachup was a nice touch. I didn't receive a rushfaster sticker though :( but overall i really liked the service and im loving the product.
    douglas c. from Castle Hill, NSW Australia
  • FAST SHIPPING, EASY RETURNS, EASY EXCHANGES
    Carmen V. from Ropes Crossing, NSW Australia
  • Fast service, great product selection and great feedback process on delivery of goods
    Erin H. from Dulwich Hill, NSW Australia
  • Best online shopping experience . Extremely helpful assistance from Louis , who helped me put an order through that I had put in on a weekend with an incorrect email address. Befor 9am Monday morning , Louis was already onto it and corrected it for me ! I have recommended your website to friends and colleges . Thanks again for such a superior online retail experience.
    Vince B. from Hornsby, NSW Australia
  • I had a lot of difficulty finding pick up information after the check out process had finished. It would be good if you could add your address to the invoice, or to the email telling me my order is ready for pickup.
    Tracey H. from Ryde, NSW Australia
  • Great on line shopping experience
    Anne D. from Dingley, VIC Australia
  • Fast shipping, very satisfied
    Carmen V. from Ropes Crossing, NSW Australia
  • Customer service amazing and price of the bags are comparably better than other websites! :D
    Fignona S. from Kingsford, NSW Australia
  • Painless ordering; tracking on standard post items seems pointless; rapid post seems confined to the eastern seaboard.
    David A. from KENSINGTON, WA Australia
  • The cygnet iPad mini case does not fit the ipad this did have a review on your website from another customer stating this. This should have been withdrawn from sale.
    Michelle S. from Kelmscott, WA Australia
  • Great turnaround time from order to delivery!
    Paul S. from Yokine, WA Australia
  • Perfect service....next day home delivery awesome. ...
    RIJU P. from MORWELL, VIC Australia
  • Great prompt service providing gear that's not easy to find elsewhere.
    Phillip P. from WARAMANGA, ACT Australia
  • Very prompt and efficient delivery service.
    Michael V. from Ringwood, VIC Australia
  • Great selection of bags, great pictures (inside and outside the bag), great info about fabric and dimensions. Unfortunately I returned my bag this time, but I rang and asked about drop off because I am local, and you were very friendly and helpful. Love rushfaster, always come here first when need a bag.
    Stephanie M. from Marrickville, NSW Australia
  • Delivery was fast, efficient. No fuss!
    Andrew L. from Meadowbank, NSW Australia
  • Service & speed of delivery was great. Selection of items was also really good & reasonably priced.
    John L. from North Bondi, NSW Australia
  • You dudes are awesome
    joel a. from erina heights, NSW Australia
  • fantastic super quick service. thanks again
    Leah H. from SALE, VIC Australia
  • No comments on what could be improved, as it was a great shopping experience, and I was impressed with how quickly I received the product.
    Michelle A. from Glenelg, SA Australia
  • Effecient service, user friendly website, great prices, great products. I think you tick all the boxes.
    Julieanne B. from Yowie Bay, NSW Australia
  • More sweets :)
    Justin B. from Tennant Creek, NT Australia
  • Offer a great range of products that are hard to find in Australia. It would be great if you had a shop front to be able to check them out before buying.
    Tom L. from Concord West, NSW Australia
  • Great easy site, reliable service and delivery. Could broaden the product range. Other than that all good!
    Jacqueline N. from Mascot, NSW Australia
  • Can't fault Rushfaster. Service is good and shipping is always within the specified timeframe. Will continue to buy from you again.
    Matthew G. from MULGRAVE, VIC Australia
  • Wide range of products and quick service. Thanks.
    Sarah A. from SHEPHERDS FLAT, VIC Australia
  • I always buy bags from Rushfaster simy because they have the best range of uncommon bags available on their easy to use website. Keep up the good work.
    Ben F. from MARRICKVILLE, NSW Australia
  • No. Perfect transaction.
    Dan A. from HAMILTON, NSW Australia
  • Prompt delivery, no hassles
    Mark A. from Lavender Bay, NSW Australia
  • Nice product, delivered swiftly and on time.
    Richard S. from Narraweena, NSW Australia
  • But not the bag below. Have returned it.
    Saikat C. from Strathfield South, NSW Australia
  • Guys great service good range and you got the stuff here easy. Unfortunately I didn't read the dis scripting well enough and the case is for iPad mini when I have an iPad 2 so will need to return. The range of business style cases for iPad 2 are really limited
    Paul B. from Kelvin Grove, QLD Australia
  • Excellent service
    David A. from Lenah Valley, TAS Australia
  • Super fast delivery
    Patricia S. from Logan Reserve, QLD Australia
  • Super fast shipping and great communication about delivery tracking.
    Lynn Yeen G. from ADELAIDE CITY, SA Australia
  • Good products that you can't find in shops in Sydney.
    Eduardo F. from Redfern, NSW Australia
  • Paid extra for 2 day postage and item was delivered after 4 days.
    monica z. from Liverpool, NSW Australia
  • Very nice quality product. Extremely fast and efficient processing and delivery of order. Nice website, easy to use.
    Lester L. from Waratah, NSW Australia
  • Fast delivery and excellent communication! I would definitely buy again (i also love the complimentary lollipop haha)
    Lily T. from Cabramatta West, NSW Australia
  • the photo of this bag looked different to the product received so ended up posted it back and got a different colour.
    Angela S. from Richmond, NSW Australia
  • Chuppa Chup was a lovely surprise.
    Neville H. from Sydney, NSW Australia
  • Very quick delivery. Go above and beyond to provide you with information on the whereabouts of your package.
    Anita P. from Croydon Park, NSW Australia
  • Great response time on the email I sent to you about the wrong address I put in, and quick delivery services!
    max v. from CHIFLEY, ACT Australia
  • efficient loved the lollipop. Was bought as gift so can't review product yet
    Kirsten B. from Heathwood, QLD Australia
  • The spend of delivery was fantastic. I was worried about it not arriving before I went away, but delivery was in plenty of time & product exactly as described. Thank you. I love it.
    Jo P. from Ballarat West, VIC Australia
  • Good speedy service & communications. More pics of the bags which shows off the included special features would be great for future sales. I didn't get my free Chup-a-chup in my package??? no biggie, lol... Thanks heaps!
    Eugene K. from Pymble, NSW Australia
  • Delivery was prompt. I very much enjoyed the shopping experience; buying a bag from people who are passionate about the functionality of bags. A very wide range of choice already but will be excited for new additions to your catalogue. The only (tiny!) improvement I can think of is the tagging of blogposts - some posts failed to have the tag 'backpack' even though it was a review or overview of a backpack - it would have just been nice to have gotten to the end of a blogpost and clicked on a tag to view other similar posts rather than scroll back up the page to search. It's great to be able to buy a bag from a company that is engaged with the carry culture.
    Yan Ting T. from Travancore, VIC Australia
  • Delivery time was exactly as stated. Was surprised and happy to see form for return provided, just in case.
    Julien d. from Toorak, VIC Australia
  • I was heading to Europe and could not find the bag anywhere else. I was unable rush and you guys delivered true to your name! Great experience.
    Iqbal H. from Melbourne, VIC Australia
  • Excellent service and fast delivery. Much appreciated.
    Richard F. from ATTADALE, WA Australia
  • Great service and follow up with delivery details etc.
    Jeremy W. from Mount Eliza, VIC Australia
  • Very fast service! Very well priced products! Will use again!!
    Luke R. from Cowra, NSW Australia
  • A fine wallet, just what I needed.
    Spencer J. from Bellingen, NSW Australia
  • While I am happy with my bag, sadly it took way too long to get here, a couple of months after I had paid for it. Despite the very kind assistance of one of your staff, the delay was very unfortunate and frustrating and ongoing for far too long. I hope this was an unfortunate one off incident and not what I would expect from Rushfasrer in the future.
    Mark S. from PRESTON, VIC Australia
  • Yeah definitely, great quality range and deaks
    Jason P. from THORNLIE, WA Australia
  • Love your site and service
    Charbel Z. from Potts Point, NSW Australia
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