Contact us.

Common Questions

Do you have a shop?

No, we do not operate a physical shop so you can't actually browse products at our Marrickville office. You can, however, order online and choose pickup.

If you are having trouble making up your mind, you can order a few items to see them in real life and then simply send back the items you don't want and get your money back.

Where can I find your bags in stores?

Rushfaster is a retailer, just like a normal store (but more awesome!). Our range of products is unique and most products are not available at any other stores. We recommend ordering online for fast delivery.

Will my laptop fit?

Please use our laptop bag search. If you enter your laptop model you can search for all the bags that fit your laptop. If you're looking at a particular bag, simply enter your laptop model on the product page to see if it will fit. If your laptop isn't listed please measure your laptop and compare it's dimensions to the laptop compartment dimensions listed on every product page.

Did you receive my return?

We'll email you the moment we receive your return. Then we'll email you again when we've processed your return. After that please allow 4 business days to receive funds back on your credit card.

Can I use my points over the phone?

You can only use your points when you order online.

Can I return my order if I change my mind?

Sure! Our return policy lets you send your order back to us for a refund within 100 days if you change your mind. Read More

How do I arrange a warranty replacement or repair?

All warranties stated on the site are those of the manufacturer. Please email your order/invoice number along with digital images of the issue to returns@ rushfaster.com.au. We will then point you in the right direction.